Return & Refund Policy

We want you to be pleased with your purchase from Wilken Woodworks. Because our products are handcrafted from natural wood, each piece may have variations in grain, color, and character. These natural differences are part of what makes every item unique and are not considered defects.

Returns

We accept return requests within 30 days of delivery. To be eligible for a return, your item must be unused, in its original condition, and returned in its original packaging.

Before sending an item back, please contact us through our store contact page with your order number and the reason for the return. Returns sent without prior approval may not be accepted.

Personalized and custom items

Personalized, engraved, made-to-order, and other custom items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or different from what was ordered.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can evaluate the issue and make it right.

Return shipping

Customers are responsible for return shipping costs for standard returns. Original shipping charges are non-refundable. If we made an error or the item arrived damaged or defective, we will cover the appropriate return or replacement shipping costs.

We recommend using a trackable shipping service and packing the item carefully. We cannot guarantee receipt of a return that is shipped without tracking or is damaged during return transit because of inadequate packaging.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method. Your bank or card provider may need additional time to post the refund.

Items returned used, damaged, incomplete, or outside the return window might not qualify for a full refund.

Order cancellations

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee changes or cancellations after production or fulfillment has started. Personalized or custom orders cannot be canceled after work has begun.

Questions

If you have questions about a return, refund, or damaged order, please contact Wilken Woodworks through our store contact page before sending anything back.